All customers should receive a confirmation email if their order was successfully placed. Be sure to check your Spam/Junk folder if you still can’t find it. In the event that even after this you can’t find the order confirmation email, please reach out to us as firstname.lastname@example.org!
While we still will be able to produce your order and ensure proper application of the anti-microbial coating, due to COVID-19, it may take longer for you to receive your order. We’ll keep you up to date at every stage though as to the progress of your order!
All of our phone cases are made out of TPU (Thermoplastic Polyurethane), which is a combination of plastic, elastic and rubber. Not only is TPU known to be extremely flexible and durable, it is widely considered the best defense and protection against collisions or drops.
TPU phone cases have considerable heat resistance so won’t melt/warp due to an overheated phone. Moreover, smartphone overheating occurs when too many applications are open on the phone itself or overexposure to sunlight. To prevent the risk of damage to your phone due to overheating, it is recommended that you store/use it in a cool environment.
All of our phone cases are made out of TPU (Themoplastic Polyurethane). TPU is a combination of plastic, elastic and rubber. Of the different materials phone cases can be made out of, TPU is considered one of the best and most premium -- offering extreme flexibility and durability yet comfort for user experience!
Whether a case turns yellow over time depends heavily on personal use and maintenance. TPU cases can begin to yellow if overexposed to sunlight, heat or certain chemicals. This however will not affect the durability or anti-microbial protection provided by the case.
Yes! We stand by our product for its quality, durability and effectiveness! We hand check every single order before shipping them out to you. If any cases are sent out in less than perfect condition, please take a picture and send it to us at email@example.com. We’ll work with you to guarantee your satisfaction!
If you wish to return any product, please let us know within 30 days of receiving your order and we will help you process the return and refund you the full cost of the product. Please note the shipping fee is non refundable.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
All of our products come with limited warranty against defects in materials or workmanship. We will provide replacements for defective products as subject to the restrictions listed below:
To proceed with a warranty claim, we will need you to provide proof of purchase and pictures to show where the product is defective. You may make a warranty claim within 180 days of the date of purchase.
This limited warranty does not apply to the following situations:
Any PuriCase product that has not been purchased from hlxc.io
Any screen protector product after it has been removed from its packaging
Damage that is consistent with normal wear and tear or misuse/abuse of the product
Damage to your smartphone whether it is fitted or not with an PuriCase product
Any replacement product that has already been fulfilled through a prior warranty claim.
PuriCase will not be liable for any indirect or incidental loss or damage to your phone whatsoever, except to the extent that such exclusion of liability is not permitted under applicable law.
We aim to get your order dispatched from our warehouse in Shenzhen within 1-3 business days.
This means that if you live in Hong Kong/Macau/TW, you’ll likely be able to receive your case in 5-10 days.
If you live outside of these regions, you’ll likely receive your case in 10-16 days.
Note that because of COVID-19 and its impact on our partner global logistics providers and couriers, these orders may take more time to process and to be received. We ask for your understanding under these extraordinary circumstances.
All of our phone cases and screen protectors are coated from our collaborator and licensed partner ABA Coating. The underlying coating technology is a combination of nano technology and PVD technology and is made up of a combination of silver and tungsten to form a thin film layer that can kill most kinds of bacteria (up to 99.9% sterilization) when placed in contact. While silver ions (Ag+) are very effective with rendering a phone surface sterile, tungsten assists through protecting the silver coating from being easily worn out. As such, each phone case will be able to provide strong anti-microbial protection for up to 3 years.
Recent search also seems to suggest that Ag+ may also be able to provide antiviral protection as well.
Testing and Certification
ABA Coating has been been verified through SGS, one of the world’s leading inspection and verification services. ABA coating has been tested and have been proven to prevent some forms of common, but infectious bacteria such as Escherichia Coli (E-Coli), Salmonella, Staphylococcus pneumoniae, etc. If interested, you can also look at the certificates of verification here.