Help Center

Help Center

Frequently Asked Questions

How do I know if my PuriCase order was placed successfully?

Why can’t I find my order confirmation email?

Will COVID-19 affect my PuriCase order?

How much does shipping cost?

Can promotion codes be applied to shipping fees?

Can I apply 2 promo codes on the same order?

How do referrals work?

How shock/drop protective are PuriCase cases?

Do phone cases cause overheating?

What materials are PuriCase cases made of?

Do PuriCase cases yellow?

Can I customize my phone case?

How thick are PuriCase cases?

How heavy are PuriCase cases?

What payment methods are accepted?

What currencies does PuriCase accept?

Does PuriCase guarantee its product?

What is PuriCase's return/refund policy?

What is PuriCase's warranty policy?

Is PuriCase an American company?

Does PuriCase ship internationally?

How long does it take before my order gets shipped?

How does the underlying antimicrobial protection work?